POLICIES

When you book any service with me, you are stating that you have read this policy and will agree to the following

Payment policy:

If a client cancels within 2 weeks of their booking, they will have to pay 80% of their total amount. ​

If a client cancels within a week of their booking, they will have to pay 100% of their total amount. 

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Please understand this policy is to protect myself, so that if you do have to cancel... I can still pay my big girl bills. It is virtually impossible to fill up a last minute cancellation. 

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This is non-negotiable if you book with me. I hope you understand :)

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'No response' policy:

Unfortunately this is now a policy I have to publicly state. I pride myself on having amazing communication skills with my clients. I ALWAYS put myself in your shoes as a dog mom myself.​

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If a new client is not responding to text messages after they reply to my initial confirmation message, I will send a few check ins. If the client still is not responding I will send a warning message that they must respond in order to keep their booking. If after those check in and warnings texts the client still does not respond. I will cancel the booking and the client will not be allowed to book with me again. 

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I have been very fortunate to only have to implement this policy one time, but I realize that it is something that now needs to be specifically stated on my website. I pride myself on how well I communicate and how valuable I am to my clients. I always put myself in your shoes, however, communication goes both ways.

Thank you for understanding!