POLICIES

When you book any service with me, you are stating that you have read this policy and will agree to the following

Payment policy:

 Deposits are due immediately at the time of booking (50%) or day after the meet & greet. This can be done through mobile pay or in cash. Cash is always my preferred form of payment. The second remainder of the booking will be paid in cash only. 

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If you cancel a month before the trip you will receive a FULL refund for ANY reason. If you cancel within 30 days of service, the deposit will not be refunded. For any last minute bookings, the first deposit is non refundable. If a client cancels within a month of their booking, they will be refunded the first deposit. 

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Please understand this policy is to protect myself, so that if you do have to cancel... I can still pay my big girl bills. It is virtually impossible to fill up a last minute cancellation. If you understand please fill out the agreement form. This must be done. ​

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This is non-negotiable if you book with me. I hope you understand :)

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'No response' policy:

Unfortunately this is now a policy I have to publicly state. I pride myself on having amazing communication skills with my clients. I ALWAYS put myself in your shoes as a dog mom myself.​

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If a new client is not responding to text messages after they reply to my initial confirmation message, I will send a few check ins. If the client still is not responding I will send a warning message that they must respond in order to keep their booking. If after those check in and warnings texts the client still does not respond. I will cancel the booking and the client will not be allowed to book with me again. 

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I have been very fortunate to only have to implement this policy one time, but I realize that it is something that now needs to be specifically stated on my website. I pride myself on how well I communicate and how valuable I am to my clients. I always put myself in your shoes, however, communication goes both ways.

Thank you for understanding!