POLICIES

When you book any service with me, you are stating that you have read this policy and will agree to the following

Payment policy:

 Deposits are due immediately at the time of booking (50%) or day after the meet & greet. This can be done through mobile pay or in cash. Cash is always my preferred form of payment. The second remainder of the booking will be paid in cash only. 

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If you cancel 31 days before the booking you will receive a FULL refund for ANY reason. If you cancel within 30 days of service, the deposit will not be refunded. For any last minute bookings, the first deposit is non refundable..​​

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This is non-negotiable if you book with me. I hope you understand :)​​​

'No response' policy:

Unfortunately this is now a policy I have to publicly state. I pride myself on having amazing communication skills with my clients. I ALWAYS put myself in your shoes as a dog mom myself.​

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If a new client is not responding to text messages after they reply to my initial confirmation message, I will send a few check ins. If the client still is not responding I will send a warning message that they must respond in order to keep their booking. If after those check in and warnings texts the client still does not respond. I will cancel the booking and the client will not be allowed to book with me again. 

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I have been very fortunate to only have to implement this policy one time, but I realize that it is something that now needs to be specifically stated on my website. I pride myself on how well I communicate and how valuable I am to my clients. I always put myself in your shoes, however, communication goes both ways.

Thank you for understanding!